Frequently Asked Questions
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Q:Is there support?
A:Yes, we offer support , just contact us on : support@dialegypt.com
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Q:How do I call someone from usa?
A:You can make a call by either:
- Dial your local USA access number. Put your card number, and then dial your destination number in the following format: country code + destination number+ # sign E.g.: for Cairo 202+number +# sign, for Alex 203…, for Vodafone 2010+……, for mobinil 2012+….
- Download our Kikotel phone (or use any soft phone), put your account settings, and then dial the phone number required.
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Q:Do I have to buy an IP phone?
A:No, you can use free soft phone on your computer.
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Q:When my payment appears in my account?
A:Once the transaction is successfully approved by our payment company, your account is uploaded, this usually takes 6 hours.
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Q:Is my payment data safe?
A:SSure, 2 checkout.com is the exclusive retailer of goods & services provided by Dialegypt and security of your data is a priority issue for them & for us.
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Q:Is your site safe?
A:Sure, our servers are secured by SSL certificate, all data is encrypted.
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Q:What are the payment methods you accept?
A:we accept PayPal, Visa, Master Card, American Express, JCB, Discover and Dinner's Club & Cashu payment.
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Q:Do you accept local payment methods in Egypt?
A:Yes, we accept payment in Egypt through Cashu accounts. If you have Cashu account you can upload it through Fawry network. Please Visit: www.fawry.com.
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Q:I do not have a credit card, how can I use your service?
A:You can register an account with Cashu at https://www.cashu.com/ , then upload your account and buy our service using your Cashu balance.
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Q:Can I have my private USA access number?
A:Yes you can get your private USA access number in any city, just contact us for details.
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Q:Do you offer international access numbers?
A:Yes, you can get your own access number in many countries, just contact us for details.
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Q:How can I use your Callback service?
A:We offer 2 types of Callback service:
- Web Callback: this is done through your account page, click on callback button, and then put your phone number & phone number you want to call. After 30 seconds, you will receive your desired phone call.
- Mail Callback: this is done through sending a mail to: Callme@kikotel.com, from your registered mail in your account and putting your phone number & the phone you want to call as illustrated in our Callback page.
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Q:What is Broadband?
A:Broadband is typically considered anything faster than a dial-up modem connection. Examples would be: DSL, Cable modem, ISDN, T1.
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Q:Could I use your service on my iPhone or Android mobile?
A:Yes, please visit our blog to know instruction for setting up your mobile.
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Q:Does it work on Mac/Linux?
A:Yes. If you would like to use Mac/Linux PC, you can download a soft phone like Zoiper soft phone from http://www.zoiper.com/softphone/classic/.
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Q:Can I use dial up internet connection?
A:No, it is not advisable, as dial up is a weak connection will results in poor voice quality.
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Q:Can I use any IP phone?
A:Yes, you can use any IP phone using SIP protocol.
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Q:Can I use my iNum number to forward it to any landline or mobile?
A:Yes, we can do that for you, please contact us for details.
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Q:I lives in a country blocks internet calls, could I use your service?
A:Yes, you can use our service by either:
- IAX soft phone to make your call& it will bypass this blockage .Every subscriber in our network has two active clients sip & IAX.
- You can use our Callback service
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Q:How do I configure the soft phone?
A:here is an example for configuring x-lite soft phone :
Display name card number User name card number Password password sent to you Authorization user name card number Domain 64.56.67.106 -
Q:When can I call?
A:Anytime, day or night.
For More Details and to Post Your Questions, visit to our Blog:
English Blog : http://dialegypt.blogspot.com
Arabic Blog : http://kalemmisr.blogspot.com