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Q: Is there support?
A: Yes, we offer support , just contact us on : support@dialegypt.com
Q: How do I call someone from usa?
A: Pick up the handset and dial your local USA access number. Put your card number, and then dial your destination number in the following format: country code + destination number+ # sign E.g.: for Cairo 2o2+number +# sign, for Alex 203…, for Vodafone 2010+……, for mobinil 2012+….
Q: Do I have to buy an IP phone?
A: No, you can use free soft phone on your computer.
Q: When my payment appears in my account?
A: Once the transaction is successful, your account is loaded instantly.
Q: Is my payment data safe?
A: Sure, 2 checkout.com is the exclusive retailer of goods & services provided by Dialegypt and security of your data is a priority issue for them & for us.
Q: Is your site safe?
A: Sure, our servers are secured by SSL certificate from Godaddy.com, all data is encrypted.
Q: What are the payment methods you accept?
A: we accept PayPal, Visa, Master Card, American Express, JCB, Discover and Dinner's Club.
Q: Do you accept local payment methods in Egypt?
A: Yes, we accept domestic payment methods like mail order and door payment collection, contact us for details.
Q: can I have my private USA access number?
A: yes you can get your private USA access number in any city, just contact us for details.
Q: can I have my own access number?
A: yes, you can get your own access number in many countries, just contact us for details.
Q: How can i setup the dialer (Kikotel softphone)?
A:Just download it, unzip it, and install it on your PC, Then:
1- Put your card number in login area.
2- Put your password in password area.
3- Click login to register your dialer.
4- Input the phone number you want to call.
5- See the progress of your call in status log area.
Q: Can I surf the Internet while I'm talking?
A: Yes if your bandwidth permits you to talk on the phone and surf at the same time.
Q: What is a SIP phone?
A: SIP stands for Session Internet Protocol. It is a very common standard for setting up calls between devices.
Q: What is broadband?
A: Broadband is typically considered anything faster than a dial-up modem connection. Examples would be: DSL, Cable modem, ISDN, T1.
Q: What is NAT?
A: NAT stands for Network Address Translation. This is a form of firewall that makes opening channels to phones inside it difficult. DIALEGYPT has developed means to make this a non-issue with our service. OUR service will work seamlessly whether you are behind a firewall or not.
Q: Does it work on Mac/Linux?
A: Yes. If you would like to use a computer or soft phone, there are many available for all major operating systems.
Q: Can I use dial up?
A: Minimum bandwidth requirement is 64 Kb/s in each direction (total 128kb/s). Additionally the connection must be stable and up to the task of transmitting voice packets in a timely or reliable manner. To verify your connection is reliable you can use packet tracing software to reveal network problems. We recommend a product called "Ping Plotter". You can download a free trial version at http://www.pingplotter.com/.
Q: can I use any IP phone?
A: yes, you can use any IP phone using SIP protocol.
Q: can I use my iNum number to forward it to any landline or mobile?
A: yes, we can do that for you, please contact us for details
Q: I have a NAT - what do I do?
A: You can use IAX soft phone to make your call, every subscriber in our network has two active clients sip & IAX.
Q: How do I configure the soft phone?
A: here is an example for configuring x-lite soft phone :
Display name : card number
User name : card number
Password : password sent to you
Authorization user name : card number
Domain : sip.directvow.com
Q: When can I call?
A: Anytime, day or night.
For More Details and to Post Your Questions,Visit Our Blog :
English Blog : http://dialegypt.blogspot.com
Arabic Blog: http://kalemmisr.blogspot.com
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